It had been slowly proven that one of the ways that companies could survive despite the recession was through outsourcing. In fact, with the worst of the recession seemingly over, more and more companies and outsourcing end users have been saying that they are planning to increase the scope of their existing outsourcing contracts.
If your small business is one of those companies planning to get increased outsourced services, you should do some checks first. These checks would enable you to determine if you and your outsourcing partner are actually ready for the additional tasks:
Check Capability:
This is very applicable to companies that only have one outsourced partner for all of their services. You should check if your partner is actually capable or skilled enough to have an additional task assigned to them.
For example, you have an outsourcing partner that may be quite adept at handling calls and doing other call center services. Of course, this does not necessarily mean that they would still handle new and unrelated tasks such as data entry or clerical and administrative work.
You should first ensure that they have the know-how, technology, and the staff before increasing the outsourced service.
Ask for price deals:
If you are going to expand your outsourcing contracts, you may want to ask them if they have some price deals that they can offer you. After all, you are giving them additional service and are sticking with them as your partners.
By asking for a better price or a more amicable agreement, you would be able to offset a small percentage of the new costs you would get because of the additional tasks you outsource. Of course, you should still be reasonable and understand that you would not get these additional services for free!
